In 2019, Community Alliance provided services to 3,146 individuals in home and community, promoting individual recovery through outreach, engagement, skill building, education, employment support, and a continuum of other treatment, rehabilitation, and integrated health and supportive services. This represents a 24% increase in men and women served compared to two years ago. Our services contributed to client improvement in mental and physical health as well as increased economic and community stability. Client and stakeholder engagement and overall satisfaction with services were also positive. These and other measures of collective impact and personal recovery include the following:


95% of clients responding to a post-discharge survey reported improved ability to deal with daily problems as a result of services.


9 out of 10 respondents reported that they felt emotionally safe in services.


92% of persons served within Day Rehabilitation, Residential Rehabilitation and Community Support services reported overall satisfaction with services.


98% of persons served by the Safe Harbor crisis diversion program credited these peer services with improvement in their ability to deal with a crisis situation and preventing an emergency room visit or hospitalization.


86% of persons served in any service during 2019 achieved and maintained a level of recovery and community tenure that averted psychiatric hospitalization.


Of those using Community Alliance as their primary health care provider, 79% of those identified with hypertension and at higher risk for stroke were able to decrease their blood pressure.


84% of persons served who obtained permanent supportive housing through Community Alliance’s homeless services had not returned to homelessness after a year.


71% of persons served within Residential Rehabilitation services transitioned to more independent living at time of discharge.


362 men and women were provided with 51,884 days of community housing during the year through agency owned and operated apartment and other residential facilities, with all housing units linked to varying levels of mental health services and supports.


7 out of 10 persons without any source of income at time of admission were aided in obtaining financial resources through employment, federal or state assistance programs, or other means.


63% of all SSI/SSDI applications submitted using the best practice SOAR model were approved for federal benefits compared to a national approval rate of 28.5% for all adults applying for SSI or SSDI.


33% of all persons served during the year were of a racial or ethnic minority, as were 28% of Community Alliance staff, contributing to a culturally rich, diverse and welcoming environment in which respect and understanding is the norm and recovery can thrive.


443 students and residents from 12 academic institutions and representing 8 healthcare and behavioral healthcare specialties were provided training and education at Community Alliance during the year.


A record-breaking crowd of more than 700 people came together at this year’s ‘Breaking the Silence’ event to hear award winning actress Mayim Bialik from The Big Bang Theory share her story and join the chorus of voices celebrating the hope and reality of recovery.