In 2018, Community Alliance provided services to 2,620 individuals in home and in community, promoting individual recovery through outreach, engagement, skill building, education, employment support, and a continuum of other treatment, rehabilitation, and integrated health and supportive services. This represents a 4.6% increase in men and women service over the prior year.

94% of clients responding to a post-discharge survey reported improved ability to deal with daily problems as a result of services; 97% reported that they benefitted from services received.

97% indicated that they felt emotionally safe in services and an equal number reported overall satisfaction with services.

70% of those using Community Alliance as their primary psychiatric or therapy provider reported stabilization or improvement in symptoms that impact their life; 80% reported reduced psychological distress.

85% of persons served in any service during 2018 (85%) achieved and maintained a level of recovery and community tenure that averted psychiatric hospitalization.

98% of persons served by the Safe Harbor crisis diversion program credited these peer services with improvement in their ability to deal with a crisis situation and preventing an emergency room visit or hospitalization. Expanded outreach efforts helped to double the number of on-site guests increase warm line calls by 22% compared to the prior year.

Of those using Community Alliance as their primary health care provider, 72% of those identified with hypertension and at higher risk for stroke were able to decrease their blood pressure; 54% of individuals who were diabetic or pre-diabetic showed improvement in blood glucose; and 57% showed improvement in triglycerides.

63% of individuals involved in smoking cessation efforts improved their CO readings.

202 persons were engaged in organized health and wellness activities.

Nine out of 10 persons experiencing chronic homelessness and helped to move into housing by the agency’s homeless services staff were able to achieve housing stability outside the emergency shelter system while in services.

71% of persons served within Residential Rehabilitation services transitioned to more independent living at time of discharge.

298 men and women were provided with 57,646 days of community housing during the year through agency owned and operated apartment and other residential facilities, with all housing units linked to varying levels of mental health services and supports.

7 out of 10 persons without any source of income at time of admission were aided in obtaining financial resources through employment, federal or state assistance programs, or other means.

68% of all SSI/SSDI applications submitted using the best practice SOAR model were approved for federal benefits in an average of 78 days, significantly surpassing the approval rate and wait time experienced nationally by persons with serious mental illness.

The availability of quality, affordable housing was expanded by Community Alliance with the opening of 14 new apartment units and access to an additional 30 housing vouchers to assist those with low incomes.

494 students and residents from 7 area colleges, universities and medical schools representing more than 10 healthcare and behavioral healthcare specialties were provided training and education at Community Alliance during the year.

In addition, Community Alliance provided peer support training which helped to expand the available peer support workforce state-side with 56 people completing coursework in preparation for State certification.

More than 600 people and 70 sponsors came together at this year’s ‘Breaking the Silence’ event to hear Yashi Brown, niece of music legend Michael Jackson, and author, poet, and mental health advocate in her own right, talk about living with bipolar disorder and how treatment, family and community support are essential to recovery.

Community Alliance was the recipient of the 2018 Integrity Award, given by the Better Business Bureau, in recognition of its ongoing commitment to the principles of accountability, stewardship, and ethical conduct in all aspects of the organization.