A simple, convenient way to access confidential care
Telehealth, or virtual care, is a way for you to receive services from Community Alliance physicians, counselors, and other staff without being in the same room or facility. Many people have found this to be an easier and more convenient way to receive services. Benefits include saving time, avoiding transportation hassles, and being able to receive services in the comfort of your own residence.
While our primary service area encompasses the metro Omaha area and surrounding Nebraska counties, our telehealth services are available without regard to residence, subject of course to applicable licensing, regulation, and professional standards. Generally, we ask that the initial visit be in-person before setting up ongoing appointments via telehealth.
Telehealth may also be available for other services such as Family Education and Support, Employment Services, Care Coordination, and Peer Support.
Interested in learning more about telehealth or setting up an appointment? Please call us at 402-341-5128.
Other Questions About Telehealth:
Do I need to be in a specific location when I connect?
No, most people prefer the comfort and convenience of their own residence, but it is up to you. Choose an area that is quiet, private and where you feel comfortable talking.
Is the quality of care the same as an in-person visit?
Yes, with today’s technology, these visits allow you to communicate and receive services in much the same way as you would during an office or community visit. In cases where an in-person visit is necessary, we will inform you and work to arrange for a convenient time for a visit.
What equipment do I need?
You will need the following:
- A desktop computer, laptop, tablet or smart phone connected to the internet or cellular service. Your internet, wi-fi or cellular service must be strong enough to maintain a steady connection without excessive delays or “freezing”.
- Audio and video capabilities – camera, speakers and microphone – either built into your laptop or cell phone, etc., or connected as accessories to your computer.
If you do not have this equipment, Community Alliance may be able to provide you a tablet to use while you are receiving CA services. Please call 402.341.5128 or talk to your Community Alliance service provider to learn more.
Are services provided via telehealth still confidential?
Yes, the privacy of your health information is important to us and is protected by federal and state laws. Community Alliances uses a secure, HIPAA-compliant platform to conduct telehealth visits. At no time are the visits recorded, so your health information is private and protected.
How do I get started?
Once enrolled, your Community Alliance service provider will send you an email with simple instructions on how to access your telehealth service.
Is there a cost for telehealth services?
Yes, however, in most cases and with most insurance companies, the cost remains the same as in-person services. That means if you have a copay, deductible or other fee, you will be charged the same amount. And if there is no fee for an in-person visit, there will not be one for a telehealth visit.
We accept Medicare, Medicaid and most private insurance. If you don’t have insurance, we can help eligible individuals apply for benefits. We also offer a sliding scale fee, where the fee is based on income.
If you have questions about whether telehealth is included under your insurance plan, please contact your insurance provider or Community Alliance’s billing department at 402-341-5128.
