Compassionate Crisis Support That Meets You Where You Are
At Community Alliance, we understand that experiencing a mental health, alcohol, or drug crisis can be hard for the person. It can also be hard on their loved ones. Some crises can also include safety concerns for the person or those around them.
Our crisis response services emphasize “meeting people where they are,” both physically and emotionally, by offering tailored care that respects each person’s unique circumstances and needs.
Whether through our 24/7 peer and crisis lines, mobile crisis team in and around Omaha, Safe Harbor program, or walk-in services, we work with you to ensure safety and dignity during vulnerable moments, de-escalate the immediate crisis, and facilitate connections to follow-up and ongoing care.
Our Crisis Services include:
- 24/7/365 Crisis Line, providing access to peers, mental health workers, and clinical staff to address a current mental health or substance use crisis, or provide assistance to those with heightened concern about a loved one.
- Mobile Crisis Team, which can deliver in-person crisis services near you and within the community.
- Urgent Care/Walk-in Services for immediate assessment and stabilization.
- Clinical Crisis Intervention Services, including risk assessment, safety planning, and identifying supports.
Crisis Follow-Up and Ongoing Support Services
Follow-up care includes contact within 24-48 hours and telehealth or in-person counseling, information, referrals, advocacy, and continued mental health and substance use support.
Safe Harbor Peer Crisis Diversion Services
Safe Harbor is an innovative program staffed by trained peer specialists who have themselves experienced mental health challenges and are in recovery. It is intended for individuals who don’t want or need a hospital or other immediate clinical care, and where peers will listen and provide practical support and strategies to deal with the immediate situation. Safe Harbor services are provided by phone and also offer a comfortable, “living room” style location to come to talk, relax, and stay for up to 24 hours.
Who We Serve
We serve individuals of all ages experiencing any type of mental health or substance use crisis, or those with heightened concerns about a loved one.
Law enforcement involvement is not required to receive Community Alliance crisis services.
If you or a loved one’s safety is of immediate concern, call 911 or go to the nearest emergency room.
One phone number to call or text accesses any of these services: 402.715.4226.
988 Suicide & Crisis Lifeline
The national 988 Suicide & Crisis Lifeline is also available, providing 24 hour, confidential support for people in distress.
- Call or text: 988
- Chat: 988lifeline.org
Frequently Asked Questions
What should I do if I or a loved one is experiencing a mental health crisis in the Omaha area?
If you or someone you love is experiencing a mental health or substance use crisis, you can access our 24/7 Crisis Line at 402-715-4226 for immediate assistance from a mobile team or for walk-in support. 988 Suicide & Crisis Lifeline is also available by calling or texting 988.
Does Community Alliance offer mobile crisis services near me?
Yes. Our mobile crisis team in Omaha provides in-person support in the community and the greater Omaha area, meeting individuals where they are to help de-escalate crises and ensure safety.
What is Safe Harbor and how does it work?
Safe Harbor is a peer-based crisis diversion program that offers short-term support in a safe, comfortable environment. Individuals can receive support from trained peer specialists either by phone or in a home-like setting for up to 24 hours, as an alternative to hospitalization, when appropriate.
Are crisis intervention services available 24/7 in greater Omaha and surrounding counties?
Yes. Community Alliance provides crisis intervention services 24 hours a day, 7 days a week, 365 days a year, ensuring immediate access to support whenever a crisis occurs.
Does law enforcement need to be involved in crisis support?
No. Law enforcement is not required, but we strive to ensure everyone’s safety. Unsure if you fit this criterion? Please call us 402-715-4226.
